Fedramp Service Level Agreement

Avoid escalating costs, service delays, and poor performance with a reasonable SLA that keeps your interests in mind. Service reliability is the overall process in which reliability is considered typically consists of three parts: service resilience, backup/restore of customer data, and disaster recovery. (Items include a certain allowed number of service outages during a given period of time, the time it takes to restore services, backup methods, the time between backups, the number of backup generations stored, and so on.) „Agencies that haven`t done much in cloud computing don`t even know what questions to ask or what components should be in the contract, based on their particular business requirements,“ Messina said. He expects cloud deployment to accelerate as agencies will have a better understanding of what services cloud providers will or won`t provide. While the standard draft invites agencies to address termination of service requirements and service security in their contracts, the standard will not specify whether agencies should request 99.999 percent availability of their cloud service compared to 99.99 percent. These peculiarities vary according to the requirements of each agency, and remember that costs usually increase with the level of service. An SLA is the product of a joint negotiation between you and your cloud service provider, but what makes an SLA good? Is it bad? How can it help measure service and identify areas for improvement? A successful SLA contains at least the following key components: If you can`t wait until 2016 to see what`s contained in the SLA, we have a little overview for you. The standard is currently in design form, but here is a terminology that will likely appear in the final version…

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