Implementing an integrated solution that, for example, links your existing product hierarchy to a service contract offering in pricing ensures that the codes, materials, and costs used in quotes use up-to-date and accurate data. Many products, such as manufacturing equipment or industrial electronics, require regular evaluation and recalibration to maximize performance. Such activities are good candidates for inclusion in the coverage options of your service contract program. B2C customers are slightly less likely to expect warranty coverage or service contract prices to be negotiable due to product standardization and sales volumes. However, during COVID-19, we have seen service providers offer incentives, such as.B. significant discounts at the time of termination of the contract by the user online, via chat or call center. Revenue is often not realized in the same billing period in which it occurred, making this flexibility important in your SAP billing solution. .